Contact Us: Questions, Corrections, Data Requests and Complaints
The quickest way to reach Solar Panel Cost Calculator is email at hello@solarpanelcostcalculator.uk; we reply within 2 working days. If you came here from an estimate, you can go back to the cost calculator.
| Route | Detail |
|---|---|
| General email | hello@solarpanelcostcalculator.uk |
| Data protection | privacy@solarpanelcostcalculator.uk. See data requests |
| Response time | 2 working days for general email |
| Postal address | 20 Wenlock Road, London, N1 7GU, United Kingdom (registered office) |
| Company | Solar Panel Cost Calculator Ltd, company number 16928471 |
| Corrections and complaints | Corrections: editorial@solarpanelcostcalculator.uk. Complaints: general email. See corrections and complaints |
| Advertising and partnerships | partnerships@solarpanelcostcalculator.uk |
This site has no contact form. We cannot arrange a survey by email. Use the calculator for an estimate.
Report a Wrong Figure or Out-of-Date Fact
If you think a figure is wrong or out of date, email editorial@solarpanelcostcalculator.uk with the subject "Correction". Include three things:
- The address of the page.
- The figure you think is wrong.
- A link to a more current source, if you have one.
We aim to reply within 2 working days.
Before you write, you can read the source and date of a figure yourself on the page that shows where our figures come from. The steps are set out in our editorial policy and corrections.
Ask a Question About an Estimate or the Site
For questions about how an estimate was worked out, our methodology page shows every formula and names the source of each input, or says it has none yet. Email hello@solarpanelcostcalculator.uk. We can explain an estimate, but we cannot give personal financial advice or a quote: installers give the quote, after a survey that Leads 2 Trade arranges. Please do not send your phone number or home address by email.
Data Requests and Stopping the Calls
To see, correct or delete the information we hold, email privacy@solarpanelcostcalculator.uk.
You can also write to us at 20 Wenlock Road, London, N1 7GU, United Kingdom. You will get phone calls after a survey request. Your full rights are on the page about how we handle your personal data.
Make a Complaint About Us
If you are unhappy with us, email hello@solarpanelcostcalculator.uk with the subject "Complaint"; we acknowledge it within 2 working days and reply in full within 2 working days.
A complaint about an installer goes to that installer first. Tell us too: we want to know.
Questions About a Survey You Have Already Requested
The survey request form on this site is not open yet, so nobody can ask for a survey through us today. A separate page sets out your choices after asking for a survey.
Who to Contact Instead: Installers, Grants and Energy Bills
We cannot act for an installer, a scheme or an energy supplier, but we can tell you who can. The table gives the first contact and the next step for four kinds of question.
| If your question is about | Contact first | Then |
|---|---|---|
| An installer's quote, work or warranty | The installer | MCS, which acts as a single point of contact after an MCS-registered installer |
| Whether an installer is MCS registered | MCS, through its "find an installer" search | Nothing further: the search gives the answer |
| A grant in England | Your council, which delivers the Warm Homes: Local Grant | The DESNZ guidance, which sets who qualifies |
| Smart Export Guarantee (SEG) payments on your bill | Your SEG supplier | The Energy Ombudsman, after eight weeks without a solution. The SEG is not the Feed-in Tariff, which closed to new applicants on 1 April 2019 |
We do not pass these questions on.
Press, Researchers and Using Our Figures
For press, email hello@solarpanelcostcalculator.uk with the subject "Press". Who we are, and the page to cite for each topic, are listed under brand facts and how to cite us.